Terms & Conditions

1. Agreement to Terms

By accessing and placing an order with Ceylon Gross Mart, you confirm that you are in agreement with and bound by the terms and conditions contained in the Terms & Conditions outlined below. These terms apply to the entire website and any email or other type of communication between you and Ceylon Gross Mart.

2. Products and Services

All products and descriptions are subject to availability. We reserve the right to discontinue any product at any time. We have made every effort to display as accurately as possible the colors and images of our products that appear on the website. However, we cannot guarantee that your device's display of any color will be accurate.

3. Pricing and Payment

• All prices are listed in US Dollars (USD)
• Prices are subject to change without notice
• We accept international payment methods including credit cards
• Payment must be received before we dispatch your order
• All transactions are secure and encrypted

4. Shipping and Delivery

International Shipping: We ship to over 20 countries worldwide. Shipping costs are calculated at checkout based on your location and order weight.

Delivery Times:

• Standard Shipping: 10-21 business days
• Express Shipping: 5-10 business days
• Delivery times may vary due to customs clearance and local postal services

Customs and Import Duties: International customers are responsible for any customs duties, taxes, or fees imposed by their country.

5. Order Processing

Orders are processed within 1-3 business days. You will receive a confirmation email once your order has been shipped with tracking information. Please allow sufficient time for delivery before contacting us regarding non-receipt of goods.

6. Returns and Refunds

Return Policy: We want you to be completely satisfied with your purchase. If you are not satisfied, you may return unopened products within 14 days of receipt.

Refund Process:

• Contact us at info@ceylongrossmart.com to initiate a return
• Products must be in original, unopened packaging
• Customer is responsible for return shipping costs unless the product is defective
• Refunds will be processed within 7-10 business days after we receive the returned item

Non-Returnable Items: Opened food products, perishable goods, and custom orders cannot be returned for health and safety reasons.

7. Product Quality Guarantee

All our products are:

• 100% natural with no artificial additives
• Sourced directly from Sri Lankan farmers and suppliers
• Subject to strict quality control before packaging
• Properly sealed and stored to maintain freshness

If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos, and we will arrange a replacement or full refund.

8. Wholesale and Bulk Orders

We offer special pricing for wholesale and bulk orders. Please contact us at info@ceylongrossmart.com with your requirements, and our team will provide a custom quote.

9. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Ceylon Gross Mart and is protected by international copyright laws. You may not reproduce, distribute, or use any content without our written permission.

10. Limitation of Liability

Ceylon Gross Mart shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or products. Our total liability to you for any claim shall not exceed the amount you paid for the product in question.

11. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

12. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Sri Lanka. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.

13. Contact Information

For any questions or concerns regarding these terms and conditions, please contact us:

14. Changes to Terms

We reserve the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after changes are posted constitutes your acceptance of the modified terms.

🌿 Thank you for choosing Ceylon Gross Mart!
By placing an order with us, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.